Turn to the LeadingAge Ohio Learning Center for professional development so you can learn - and earn CE credit - when and where it's convenient for you.

From Inquiry to Welcome: Crafting a Seamless Admissions Journey in Assisted Living

Recorded January 29, 2025

This webinar features Gina Cappitti, LNHA, CEAL, CDP, Director of Workforce Solutions at LeaderStat, as she shares expert insights on creating a seamless admissions journey in assisted living and residential care. Drawing from her extensive experience in long-term care operations, admissions, and workforce solutions, Gina explores the key stages of the admissions process—from initial inquiry to move-in day—while emphasizing the importance of first impressions, operational efficiency, and regulatory compliance. She delves into the evolving landscape of assisted living, including the rise of medical models, and provides strategies for fostering interdepartmental collaboration to enhance the resident and family experience. Attendees will also learn how to track key metrics, implement best practices, and refine their approach to admissions, ultimately improving occupancy rates and strengthening their community’s reputation.

Key:

Complete
Failed
Available
Locked
From Inquiry to Welcome: Crafting a Seamless Admissions Journey in Assisted Living
Open to view video.
Open to view video.
You must register to access.

Our national partner, LeadingAge, is an association of 6,000 not-for-profit organizations dedicated to expanding the world of possibilities for aging. Together, we advance policies, promote practices and conduct research that support, enable and empower people to live fully as they age.